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.United Kingdom - Business & Social EtiquetteUnited Kingdom - Business & Social Etiquette(A North American perspective)IntroductionsTitles, including honorary or hereditary titles, and last names are used in formal situations or to show respect.Young people and friends are called by their first name.A handshake is the most common form of greeting for both men and women.When people are already acquainted, verbal greetings are used instead.Social Events and Business MeetingsGood manners are very important to the English.They often find Americans to be too casual, particularly with the English language.Doors are held open for women.The English are reserved people and as a rule disapprove of loud or demonstrative behavior (except in very informal situations).While the English find Americans "friendly," they do take offence at early familiarity.Personal space is important and people can feel uncomfortable if someone stands too close to them.Touching is generally avoided.An important aspect of British society is the class system, which, unlike in America, is not strictly limited to wealth or education.It is generally not discussed, but is carefully observed and affects daily life.The terms "British" and "English" should not be used interchangeably.The United Kingdom includes England, Scotland, Wales and Northern Ireland.Great Britain is comprised of the England, Scotland and Wales only.Thus, "British" refers to the citizens of Great Britain and "English" refers to natives of England.Punctuality and courtesy are the most important aspects of British business etiquette.For example, prompt acknowledgment of the receipt of a letter is expected.British executives are more likely to use letters and fax then the telephone for business communications.In business meetings, small talk or icebreakers are not necessary.The meeting can proceed quickly from introductions to the business at hand.Exchanging gifts is not common in business situations.Source:
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